Emma's Boutique in Holt, England

Reviews about Emma's Boutique

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  2017-09-26, by Eliza Oakden
  Absolutely awful experience with Emma. Took my dress in months ago to her store in north walsham and was given a quote and her card. Contacted her a couple days later and she booked me in for my first fitting for my wedding dress ten weeks before my big day. Turned up this morning for the appt to find the place boarded up and completely empty?! Rang her countless times and eventually heard back later that day, she was extremely rude on the phone and was not apologetic whatsoever. The absolute panic I felt ten weeks before my wedding to have no one to do my alterations! She said she didn't have me in her diary but I definitely made an appointment via phone. She was disorganized from start to finish and can only thank my lucky stars I never handed over my dress or paid a deposit! I'm sure she's good at what she does but her customer service is shocking. Thankfully I was able to be fitted in by Camilla brides and they were so helpful and absolutely lovely. My dress needs a lot of work and so said we needed to start fittings and work straight away which is odd as Emma didn't seemed worried or in a rush to start at all... Wouldn't recommend to anyone!